Help & support

Check your spam or promotions folder, and make sure the address is spelled correctly. The email includes a 6-digit code you can type into the App if the link opens on a different device.

Family sharing is part of Spark Plus. Go to Family → Invite and share the code or link. On their phone, they install Spark and tap "I have an invite code" on the welcome screen. Codes expire after 7 days.

Plus is shared with everyone in the subscriber's family. Make sure you joined the same family with an invite code. Then close and reopen the App. If it still doesn't show, contact us through gbymedia.co.

Sign in with the same account, go to Family, and tap Restore purchases.

Open the Settings app on your iPhone, tap your name, then Subscriptions, then Spark. Cancel at least 24 hours before your renewal date to avoid being charged. Deleting the App doesn't cancel a subscription.

Apple handles all payments and refunds. Request one atreportaproblem.apple.com.

Check that notifications for Spark are on in your iPhone's Settings → Notifications → Spark, and that the habit has reminders turned on. Reminders are set on each phone, so every grown-up turns them on separately.

A streak is the number of days in a row where every scheduled habit was done. Days with nothing scheduled are skipped, and an unfinished today doesn't break your streak.

In the App, go to Family → Delete account. If you're the only grown-up in your family, all of your family's data is deleted. If others are in your family, the shared data stays with them. You can also contact us through gbymedia.co to ask for deletion. Remember to cancel any subscription in your App Store settings too.